If you encounter a flight delay or flight cancellation during your travel, Due to any reason like ongoing Bomb threats, Bad weather conditions, Technical issue, Overbooking, here are your rights based on the situation:
Scenario 1:
If you have checked in on time, but the airline anticipates a delay of:
- 2 hours or more for flights with a block time (flight start to stop time) of up to 2.5 hours,
- 3 hours or more for flights with a block time of over 2.5 hours and up to 5 hours,
- 4 hours or more for flights outside the above two categories.
Your Right:
You are entitled to complimentary meals and refreshments, based on the waiting period.
Scenario 2:
If your domestic flight is expected to be delayed by more than 6 hours:
Your Right:
The revised departure time must be communicated to you at least 24 hours before the originally scheduled departure. The airline must also offer you a choice between an alternative flight within a 6-hour window or a full refund of the ticket.
Scenario 3:
If the airline announces a delay more than 24 hours before the original departure time, or if a delay exceeds 6 hours for flights scheduled to depart between 8:00 PM and 3:00 AM:
Your Right:
You are entitled to complimentary hotel accommodation.
Compensation for Delays and Cancellations (if Weather or Force Majeure Is Not Involved)
If delays or cancellations are due to issues within the airline’s control (not weather or extraordinary circumstances), compensation is typically higher and may include meals, accommodations, or other reimbursements. However, for issues beyond the airline’s control (like weather), airlines are not liable to provide monetary compensation but may offer refreshments and assistance.
Overbooking Compensation
Airlines occasionally overbooks flights, leading to some passengers being denied boarding. In cases of involuntary denied boarding on domestic flights, the DGCA mandates that airlines compensate passengers based on the duration of the delay caused by the situation.how much refund on cancellation of flight ticket as per refund policy
- The airline has no obligation to pay compensation if it offers a seat on an alternative flight that departs within the next hour.
- If the alternative flight causes a delay of more than one hour but less than 24 hours, the passenger is entitled to compensation equal to 200% of the ticket fare up to ₹10,000.
- For delays beyond 24 hours, compensation rises to 400% of the one-way basic fare with a limit of ₹20,000. If you deny the airline’s offer for a re-booking, you are entitled to the same 400% plus a full refund.
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IndiGo
Air India
You can easily request a refund using our website or mobile app
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Flight Cancellations: Passengers can request a full refund or rebooking if Air India cancels a flight due to operational reasons.
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Significant Delays: Full refunds are available if passengers choose not to board a flight delayed beyond a specified threshold.
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Schedule Changes: Passengers can request a refund if there are significant changes to the flight schedule.
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Voluntary Cancellations: Refunds depend on the ticket class. Fully refundable tickets can be canceled for a full refund, though cancellation charges may apply.
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Denied Boarding: Passengers involuntarily denied boarding are entitled to a refund or rebooking, and may also claim compensation.
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No-Show Policy: Passengers who fail to show up within a two-hour window typically forfeit the entire ticket amount, with few exceptions.
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Unused Taxes: Passengers may be eligible for a refund of unused taxes even if the fare is non-refundable.
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Partially Used Tickets: No refunds for the unused portion of round-trip tickets if the fare is non-refundable, though partial refunds may apply based on fare rules.
