Aviation Job Vacancy

Customer Service Agent, Cargo ETIHAD AIRWAYS RECRUITMENT (Shanghai) Location: Shanghai, CN

 

Customer Service Agent, Cargo ETIHAD AIRWAYS RECRUITMENT (Shanghai) Location:  Shanghai, CN


Customer Service Agent, Cargo (Shanghai)

Location:  Shanghai, CN

Synopsis

It’s an exciting time to work for Etihad Airways; we’ve grown from a national carrier to a global aviation group, transforming the industry through creativity and innovation with a clear drive to optimize commercial value whilst delivering exceptional products and services to our guests. In this position, you will oversee and monitor the daily activities and provide guidance to other resources within the customer service and operational area, to provide excellent customer service in the most effective and timely manner to increase satisfaction and, where possible, revenues.

Responsibilities

Plan, update and supervise daily assignment of activities to ensure the smooth execution of all operations in line with SLAs and quality standards

Coordinate execution of daily activities to ensure they are compliant with internal procedures and best practices to meet company standards

Liaise with internal / external teams to ensure enquiries are managed on time and in a complete manner

Monitor and coordinate customer service activities for Premium guests to ensure high value customers enjoy continuous best in class service

Plan, coordinate and supervise the execution of special services and/or the resolution of critical enquiries / complaints to ensure customer’s needs are met

Develop and update time schedules and shifts to ensure smooth execution of operations and compliance with internal procedures

Manage performance of team and 3rd party providers, if relevant, to ensure achievement of operational KPIs according to SLAs

Collect, review and consolidate indicators on daily operations to timely identify and suggest areas of improvements

Implement and monitor best practices over a wide range of assigned and emerging operations to ensure daily operations are executed effectively and eventual sales targets are reached

Suggest improvements to procedures to increase efficiency and customer satisfaction Monitor and report on team performance to ensure proper tracking of results achievements

Complete and document coaching and development sessions to ensure team is constantly developed

Proactively perform a wide range of assigned and emerging activities to ensure compliance with the established standards and procedures and high level of customer service

Ensure full data capture for all AWBs in the system.

Requirements

Minimum Diploma (2 years or more).

Minimum of 2 years of work experience within relevant field.

Experience in the Air Cargo / Freighter Airlines is a must.

About Etihad Airways

Etihad Airways, the national airline of the UAE, was formed in 2003 and quickly went on to become one of the world’s leading airlines. From its home in Abu Dhabi, Etihad flies to passenger and cargo destinations in the Middle East, Africa, Europe, Asia, Australia and North America. Together with Etihad’s codeshare partners, Etihad’s network offers access to hundreds of international destinations. In recent years, Etihad has received numerous awards for its superior service and products, cargo offering, loyalty programme and more. Etihad is recognized as one of the world’s leading airlines in response to COVID-19 and was the first airline in the world to fully vaccinate its crew on board. Etihad sees tackling the climate crisis as the most important issue of our time, and through strategic partnerships with major global aviation brands


About Etihad Airways

Etihad Airways, the national airline of the UAE, was formed in 2003 and quickly went on to become one of the world’s leading airlines. From its home in Abu Dhabi, Etihad flies to passenger and cargo destinations in the Middle East, Africa, Europe, Asia, Australia and North America. Together with Etihad’s codeshare partners, Etihad’s network offers access to hundreds of international destinations. In recent years, Etihad has received numerous awards for its superior service and products, cargo offering, loyalty programme and more. Etihad is recognised as one of the world’s leading airlines in response to COVID-19 and was the first airline in the world to fully vaccinate its crew on board.

Etihad sees tackling the climate crisis as the most important issue of our time, and through strategic partnerships with major global aviation brands and OEMs, Etihad is relentless in its pursuit of industry decarbonisation.


To learn more, visit etihad.com

AEROGURUJI ASHISH PANDEY

AEROGURUJI ASHISH PANDEY

About Author

INDIAN AVIATION BLOGGER ASHISH PANDEY - Rewa Naresh Ashish Pandey is a well-known Top Indian aviation blogger and influencer, recognized for his deep insights into the world of aviation. With a passion for aircraft, aviation technology, and airline industry developments, he has carved out a niche for himself in the Indian aviation blogging community. Through his blog and social media platforms, Ashish provides expert analysis, detailed reviews, and updates on topics ranging from airline service quality to the latest aviation trends and innovations. His content is not only informative but also accessible, making it a valuable resource for both aviation enthusiasts and professionals. Known for his engaging writing style and ability to break down complex aviation topics, Ashish has gained a loyal following and has become a trusted voice in the Indian aviation sector. Sometimes it is hard to introduce yourself because you know yourself so well that you do not know where to start with. Let me give a try to see what kind of image you have about me through my self-description. Thanks & Regards The Aviation Team

Leave a comment

Your email address will not be published. Required fields are marked *

You may also like

Aviation Job Vacancy

First Officer Non-Rated B777/B787 ETIHAD AIRWAYS RECRUITMENT Location: Abu Dhabi, AE

  First Officer Non-Rated B777/B787 Location:  Abu Dhabi, AE Job Description include (but are not limited to):    Responsible for
Aviation Job Vacancy

First Officer B777 Cargo ETIHAD AIRWAYS RECRUITMENT Location: Abu Dhabi, AE

  First Officer B777 Cargo Location:  Abu Dhabi, AE Job Description include (but are not limited to):    Responsible for